Hosting and Maintenance Support Tickets E-mail

JOOMLA!AMERICA CUSTOMER HOSTING SUPPORT
Customer hosting support is included with each Joomla!America server hosting package. Our Support staff is dedicated to resolve your technical needs by providing excellent customer service, always available to help and of course FREE OF CHARGE.

This Customer Support includes the following services:
•    Network problems
•    Server Hardware failures
•    DNS issues
•    Operating system reloads (hardware related)
•    Licensing inquiries and issues
•    Billing Issues


MAINTENANCE SUPPORT TICKETS

In addition, Joomla!America also gives the possibility to assist you in your day to day website maintenance, which will include the following:

•    General website updates
•    Security management (patches)
•    Upgrading of Joomla! software and module and component software
•    E-mail set up issues
•    FTP Issues
•    Website Setup
•    etc

1    MAINTENANCE SUPPORT TICKET    $15    
5    MAINTENANCE SUPPORT TICKET    $50    
10    MAINTENANCE SUPPORT TICKET   $100    
 

NOTE:
•    Maintenance support ticket allows our Clients to submit a single or multiple MAINTENANCE SUPPORT TICKET to our support staff at any time. It should be notes that only one issue per ticket is permitted.
•    Tickets can be used on any domain or sub domain on your account.
•    Tickets are non-refundable and non-transferable.

 
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